Privacy Policy – The Silver Lining

(Operated by Tibrewala Creations, GST Registered)

1. Introduction

At The Silver Lining, your privacy and trust are of utmost importance to us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website (www.tslgifting.com or any associated sites).

By visiting or using our website, you agree to the practices outlined in this Privacy Policy along with our Terms & Conditions. We may update this Policy periodically, and we encourage you to review it regularly.

2. Information We Collect

We may collect the following types of information:

1. Personal Identifiable Data: Name, email address, phone number, billing/delivery address.
2. Payment Information: Credit/debit card, UPI, or bank details through secure gateways (we do not store sensitive card data).
3. Demographic Data: Pin code, preferences, interests to enhance user experience.
4. Usage Data: IP address, device/browser type, and browsing patterns to improve our website.
5. Communications: Feedback, reviews, or queries submitted via forms, chats, or surveys.

3. How We Use Your Information

Your data helps us deliver a seamless experience. We use your information to:

1. Process and deliver orders.
2. Provide updates, offers, and personalized promotions.
3. Resolve queries, disputes, or troubleshoot issues.
4. Enhance website functionality and customer service.
5. Ensure safe transactions and detect fraudulent activity.
6. Comply with applicable laws and regulations.

You may opt out of promotional communication anytime by unsubscribing from emails or updating preferences in your account.

4. Cookies Policy

Our website uses “cookies” — small data files stored on your device — to:

1. Enable smoother browsing and quicker logins.
2. Analyze website traffic and user behavior.
3. Personalize product recommendations and offers.

You may decline cookies via your browser settings; however, certain site features may not work as intended.

5. Sharing of Personal Information

We value your trust and do not sell or rent your data. We may share information only with:

1. Group entities of Tibrewala Creations for business operations.
2. Trusted service providers (payment gateways, courier partners, marketing agencies) strictly for order fulfillment and services.
3. Law enforcement or authorities where legally required.
4. In case of merger, acquisition, or reorganization, your data may be transferred to the new entity, which will continue to honor this Privacy Policy.

6. Security

We adopt robust physical, electronic, and managerial safeguards to secure your personal information. All transactions are processed through SSL-encrypted payment gateways. While we strive for complete security, no system is 100% immune to risks, and you share data at your own discretion.

7. User Responsibilities

When using our website, you agree to:

1. Provide accurate and complete information.
2. Use our services only for lawful purposes.
3. Maintain confidentiality of your account credentials.
4. Accept responsibility for all activity under your account.

8. External Links

Our website may contain links to external websites. The Silver Lining is not responsible for their privacy practices, terms, or content. Please review their policies before sharing any personal information.

9. Limitation of Liability

Tibrewala Creations shall not be liable for any indirect, incidental, or consequential damages arising from use of our website or products. Our liability, if any, is limited to the value of the product purchased.

10. Governing Law & Jurisdiction

This Privacy Policy shall be governed by the laws of India. Any disputes will fall under the jurisdiction of courts in Hyderabad, Telangana.

11. Contact Us

For any queries, requests, or concerns, please contact us:

📧 Email: support@tslgifting.com

📞 Phone: +91 93907 58094

🏢 Address: The Silver Lining, Plot No 27, Road No 8, Banjara Hills, Hyderabad – 500034